Privacy Policy

Our Privacy Commitment

An accurate health history is important to ensure that it is safe for you to receive different forms of therapy. All information gathered for this treatment is confidential except as required or allowed by law or except to facilitate diagnosis (assessment) or treatment. You will be asked to provide written authorization for release of any information.

We, at High Country Sport Physiotherapy, are committed to protecting the privacy of your personal information. We will collect only the personal information required to provide physiotherapy services and safeguard this information in a secure place. We store files in a locked cabinet and store electronic records on secured hardware and use antivirus software on all computers. We transfer physical records outside our office in sealed envelopes by secure methods and electronic information is transferred in secure files. Files will not be stored outside Canada. We conduct telephone discussions with sensitivity to ensure that your personal information remains private.

We collect personal information including your contact and health information required to provide you with physiotherapy services and facilitate payment for services rendered. We use contact information to open and update your patient file, invoice for services, remind you of appointments and/or the need for further treatment. We use health information to assess, diagnose, provide and evaluate physiotherapy treatment.

We hold files for 10 years past the last date of service or 10 years past 18 years of a minor. If you have any questions or concerns regarding your privacy, please contact Michelle Nay directly at High Country Sport Physiotherapy.

Website Policy

This is intended to inform you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information”).

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you agree to under the Canadian Anti-Spam Legislation (CASL)

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective immediately and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Under the Personal Information and Electronic Documents Act (PIEDA), Canadian Law request us to disclose how we obtain consent when they collect, use or disclose customer personal information. Any information collected on this website will remain confidential and will be used for the sole purpose of executing our transaction with you. Your information will not be shared or provided to any Third Party without your consent.

If you have any questions about this Privacy Policy, please contact us.